When you have placed the order, we will automatically send you a confirmation email to proof that the transaction was completed successfully.
In case you do not receive this e-mail please contact us at email@example.com and we will be happy to help you.
Once the order has been shipped, the courier company (DHL) will send you an email and SMS to provide you the tracking number. In this way, you will be able to know where your order is and the expected delivery date.
If your tracking doesn't work, don't worry! Keep in mind that the shipping company takes a few hours to introduce your tracking into the system; try to do it later.
To make changes or returns, the product must be sent back to the NO IDOLS warehouse. The deadline for any exchange or return is 14 days. The product must not have been used and must be in its original box with the cover and suede. The cost of the return will be assumed by the customer.
Once the return has been approved and we have received the product in our wareohuse in perfect condition, we will refund the money in the same payment method you used to make the purchase in a period of 7 to 14 working days.