When you make a purchase, we will automatically send you a confirmation email with all your order details. Once the order is sent from our warehouse, the courier will send you an email to notify you and provide your tracking number. In this way, you will be able to know at any time where your order is and the expected delivery date.
If your tracking does not work, don't worry! Please note that the carrier takes a few hours to enter your tracking into the system and only sends it on weekdays; try it later.
Yes, as long as your order has not been sent. If so, you can send an email to our Online Customer Service: email@example.com with your order number and the new shipping address where you wish to receive your order.
If the order has not been prepared, we can modify or cancel without problem. Simply send an email to firstname.lastname@example.org with your request.
If the order has already been shipped, we will not be able to make any changes. But don't worry, we suggest that when the carrier delivers it to you, you turn it down for you to bring it back to us. However, don't forget to notify it to our Online Customer Service in advance: email@example.com
To make changes or devolutions, the product must be shipped back to No Idols offices. The deadline for any change or return is 14 days from receipt of the order. The product must not have been used and must be in its original box. The cost of sending the return or the exchange, it's assumed by the customer.
To process an exchange or return you must enter the application form, you’ll find the section RETURN AND EXCHANGE, in the footer of the website.
Once processed, we will give you instructions on how to make the exchange/return.
Change: Substitution is considered to be changed by a product from the same collection, but in another color. We do not make changes between different collections, so you will have to make the return and place a new order.
Return: return of the order (whether partial or complete), without change, by decision of the customer, without the need for justification.
Once the return has been approved and authorized and we have received the product in our warehouse in perfect condition, we will refund the money in the same payment method that you used to make the purchase.
Important: The amount will be reflected in your account, within 7 to 15 working days, from the time we receive the product.