FAQS

Shipping and delivery
Return and exchange
Payment
Product
Contact and help

When you make a purchase, we will automatically send you a confirmation email with all your order details. Once the order is sent from our warehouse, the courier will send you an email to notify you and provide your tracking number. In this way, you will be able to know at any time where your order is and the expected delivery date.

If your tracking does not work, don't worry! Please note that the carrier takes a few hours to enter your tracking into the system and only sends it on weekdays; try it later.

Your order will be prepared and shipped within 24 hours, and the delivery time will be between 3-7 workdays once we’ve shipped the order, depending on the country.

In exceptional dates like Black Friday, Christmas or Sales these times may vary, but we always warn you about it.

Yes, as long as your order has not been sent. If so, you can send an email to our Online Customer Service: social@noidolseyewear.com with your order number and the new shipping address where you wish to receive your order.

Yes, of course. 

If the order has not been prepared, we can modify or cancel without problem. Simply send an email to social@noidolseyewear.com with your request.

If the order has already been shipped, we will not be able to make any changes. But don't worry, we suggest that when the carrier delivers it to you, you turn it down for you to bring it back to us. However, don't forget to notify it to our Online Customer Service in advance: social@noidolseyewear.com

To make changes or devolutions, the product must be shipped back to No Idols offices. The deadline for any change or return is 14 days from receipt of the order. The product must not have been used and must be in its original box. The cost of sending the return or the exchange, it's assumed by the customer.

For No Idols to accept the exchange or return, the following requirements must be met:

  • The product has to be returned in perfect condition.
  • The use that the product may have should be only, the check.
  • The product must be in the same condition in which it was delivered.

    To process an exchange or return you must enter the application form, you’ll find the section RETURN AND EXCHANGE, in the footer of the website.

    Once processed, we will give you instructions on how to make the exchange/return.

    Change: Substitution is considered to be changed by a product from the same collection, but in another color. We do not make changes between different collections, so you will have to make the return and place a new order.

    Return: return of the order (whether partial or complete), without change, by decision of the customer, without the need for justification.

    Once the return has been approved and authorized and we have received the product in our warehouse in perfect condition, we will refund the money in the same payment method that you used to make the purchase.

    Important: The amount will be reflected in your account, within 7 to 15 working days, from the time we receive the product.

    All payments corresponding to transactions made through this website can be made by card, Amazon Pay or the Paypal platform.

    Payments by card: we offer you a secure telematics payment gateway for credit and debit cards (Visa, Mastercard, Visa Electron and similar cards) offered by the Banc de Sabadell.

    Confidential information in relation to the means of payment (card numbers or authentication codes) will not be stored or kept by NO IDOLS S.L under any circumstances.

    Payments via the PayPal platform: We also offer the possibility of payment through the PayPal secure payment platform. 

    General to all payment methods: The user undertakes to make the full payment of the products purchased in the time established by the company.

    Totally safe. All transactions are managed, verified, and validated by the international payment service, Redsys with different verification and control processes extremely strict.

    Si te has registrado a nuestra newsletter, habrás recibido un código descuento para disfrutar de 10€ de regalo para usarlo en tu primera compra en nuestra tienda online.

    Para usar este cupón u otros, simplemente tienes que introducir el código al finalizar el pedido en la casilla “INTRODUCIR CÓDIGO DE DESCUENTO” y marcar “USAR” para que se aplique correctamente. Por favor, asegúrese de que no hay espacios adicionales al introducir el código.

    In the tab of each product you will find the measurements of the lens, bridge and rods. In addition, we usually accompany product photos with model photos to further clarify all the doubts you may have regarding their dimensions. 

    However, if you have doubts you can contact our Online Customer Service to inform you and give you all the details you need. 

    Our high-quality standards make the choice of raw material one of the most important steps in the entire production process. We use eco-friendly stainless steel, ecological acetate and 100% recycled denim.

    For glasses made of acetate, we produce with materials from the best acetate distributor in the world, Mazzucchelli.  In addition, all production is made with raw materials of ecological origin, thus betting on a more sustainable production. 

    For glasses made with Denim, we make the preparation with 100% recycled Denim from the leftovers of the textile industry. 

    Regarding the lenses, they have a UV400 protection filter that protects 100% of ultraviolet radiation and is approved by the European Union. Some of our models also feature a polarized filter, which helps prevent visual fatigue by reducing sun reflections in water, snow and metal surfaces. 

    The glasses, a protective case, and the suede to clean the glasses. All well protected within our packaging.

    Our customer service team is here for you. We will always try to give you the best solution to the problem or doubt you have, and we will also do it in the most honest, friendly and agile way possible. Our goal is that you always leave incredibly happy and satisfied with your online experience with us.

    To contact us, we offer you different channels so that you choose the one that best suits your needs:

    • Live chat. We have it enabled within the web. It is open from 10am to 19pm from Monday to Thursday. And from 8am to 14pm on Fridays.
    • Form: You can do this via the section CONTACT, you’ll find in the footer of the website.
    • Email: If the query is about your online shopping experience, you can send an email directly to: social@noidolseyewear.com

    Of course! Our Online Customer Care team will be happy to help you to find your perfect glasses. Do not hesitate to contact us.

    Don't worry, if you have technical problems during the purchase process or any other issues, our Customer Service is at your disposal to help you. Remember that you can contact us with our live chat or email.